Check out our Frequently Asked Questions below. If you still need help please contact us.


Where do you ship to?

-We ship everywhere, though shipping charges do vary greatly by location and additional import fees/taxes will be charged to you by the carrier that we are not able to calculate at checkout

How long does shipping take?

orders ship out in 1-2 business days

How do I track my order?

a confirmation email that contains tracking details is sent after purchase , you can also track with SHOP


How do I return an item?

We gladly offer refunds for unopened merchandise that can be put back into inventory. We cannot accept returns that areopened, used or otherwise not in "new" condition.

what is your return window?

The maximum refund period is 14 days from the date of purchase. Sorry, no exceptions. We cannot accept returns on Clearance or Sale Items, Special & Custom Orders. For instructions on returning items, please see our return policy page 

Can I exchange for a different item?

the shipping cost for the return and exchanged item must be paid by customer


I need to make a change to my order what should I do ?

-If you need to make a change to an order after it was placed, please send us an email atAlliscraftycollection@gmail.comand be sure to include the order number. We package and ship orders fast so that they arrive promptly to your doorstep, so we cannot always make changes if several hours have passed since you placed your order. However, please contact us and we are happy to check.

An item is missing from my order what should I do ?

-Though we make every effort to ensure orders are accurate, occasionally we do make a mistake. Please contact us atAlliscraftycollection@gmail.comand include your order number. We will either send out the missing product or apply a refund.

how often do you restock ?

restock dates are posted at the top of our site and subscribers are notified via email


Feel free to shoot us an email at Alliscraftycollection@gmail.com